FAQ's

HELP CENTER

ORDERING

HOW DO I CHECK THE STATUS OF MY ORDER?

MY ORDER HAS BEEN SENT, WHY DON'T I SEE THE TRACKING INFORMATION?

DO I NEED TO HAVE AN ACCOUNT TO ORDER?

WHAT IF I FORGOT MY PASSWORD?

WHAT IF I TYPED THE WRONG EMAIL ADDRESS?

ARE THERE ANY EXCHANGE RATES?

WHAT PAYMENT METHODS DO YOU ACCEPT?

HOW SECURE IS MY ONLINE ORDER?

HOW DO I CHANGE OR CANCEL MY ORDER?

HOW DO I SET MY SHIPPING ADDRESS?

CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

WHEN WILL MY ORDER ARRIVE?

HOW DO I TRACK MY ORDER?

CAN I USE SEVERAL DISCOUNT CODES IN ONE ORDER?

WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER?

I ORDERED 2+ ITEMS, BUT ONLY RECEIVED ONE... WHERE'S MY ORDER?

ARE THE "FREE" ITEMS REALLY FREE?

SHIPPING & CUSTOMS

WHEN WILL MY ORDER BE PROCESSED?

HOW WILL MY ORDER BE SHIPPED?

WILL I BE CHARGED WITH CUSTOMS AND TAXES?

IS MY ORDER ELIGIBLE FOR FREE SHIPPING?

MY ORDER STILL HASN’T ARRIVED, I THINK IT IS LOST?

RETURNS

HOW DO I RETURN AN ITEM?

WILL SHIPPING BE COVERED FOR MY RETURNS?

WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?

HOW LONG IS THE RETURNS PROCESS?

WHEN WILL I RECEIVE MY REFUND?

ARE FREE PROMO ITEMS ELIGIBLE FOR A REFUND?

GENERAL QUESTIONS

WHERE ARE YOU BASED?

I AM HAVING TROUBLE PLACING AN ORDER ONLINE, DO YOU TAKE PHONE ORDERS?

I’VE SENT YOU AN EMAIL, WHEN WILL YOU REPLY?